Delegation is the process for empowering workers with decision-making authority. Understanding the principles, concepts, and mechanics of delegation is vital for today's professional manager.

When all the rhetoric and preoccupation with leadership traits are boiled down, leadership is about one thing - establishing an emotional connection with people who then follow. It is the ability to create a shared vision between what the organization requires and what employees want out of the work experience.  

Effective communication relies on four major factors to be successful. Each separate skill needs to be understood to eliminate conflicts and arrive at "win-win" decisions.

Email and voicemail are efficient, but face-to-face contact is still essential to true communication.

Planning Terms: Desired Results vs. Activities
Most organizations have a confusing array of planning terms. We put them into two categories: those that define desired ongoing business goals and those that deal with one-time project activities.  

Clarifying Line/Staff/Support Relationships
Who is accountable? This is a key question in sorting out the working relationships within a business and in establishing clear lines of authority.

Team Effectiveness Survey
Determine if there is alignment and an understanding of expectations between team members and the extent to which team effectiveness exists.

Management Effectiveness Survey
Determine if there is organizational alignment and an understanding of expectations between people and functions and the extent to which performance management exists.